Frequently Asked Questions
Q
Do you have a user manual and video?
Yes, we have detailed user manuals and videos to show you how to operate the machine, and we can also provide online training and support.
Q
How about the warranty and after-sale service?
We provide a one-year warranty for the machine and parts. We have a professional engineer who can help you resolve all problems online. Under the warranty, we will send the replacement parts for free.
Q
Do you provide personalization and customization services?
Yes, we offer language and logo customization services to meet your specific branding requirements.
Q
Do you have any certification?
Yes, our products carry CE and ROHS certifications to ensure compliance with quality and safety standards.
Q
What kind of payment terms do you support?
We support a wide range of payment options including T/T, L/C, Western Union, PayPal, Ali Pay, WeChat Pay, Alibaba Trade Assurance, and Credit Card.
Nova Beauty
